New Features Make It Easier for You and Your Customers

Posted by Tim on January 23, 2015
New features have come to NetWaiter, aimed at making the workflow in your restaurant smoother, and enhancing the customer experience.

New Order Dashboard - Any manager or employee at your restaurant can now see orders as they arrive on any device.  The new Order Dashboard is compatible with all computers, tablets, and smartphones.  New orders flash on the screen until the information has been viewed.  An audible chime can also be played to alert the staff.  Simply click to view the order details and print it to an attached printer, if desired.  Access to the new Order Dashboard is possible from the Dashboard section of the NetWaiter Management Console.

New Quick-Print Application - NetWaiter recently released an upgrade to the Quick-Print App that provides restaurants instantaneous order printouts.  Included in those enhancements is the ability to use one Quick-Print App for more than one account.  For instance, if your restaurant has a catering business in addition to your regular takeout/delivery menu, orders from both sites can be sent to the same Quick-Print App.

Curbside Pickup Enhancements - Now it’s easier for a customer to enter their car information during the ordering process (assuming you offer Curbside Pickup).

New Promotion Code Options - Additional types of promotions are now available from the Promotions section of the Management Console.

New Upgrades for NetWaiter; Mobile Ordering Enhanced

Posted by Tim on October 18, 2014
Some Statistics to Kick Around

Some Statistics to Kick Around

Posted by Tim on May 30, 2014
Here are some interesting statistics from the 2014 Restaurant Industry Forecast, put out by the National Restaurant Association, and how they can be interpreted regarding restaurant online ordering

It often comes down to your website – The NRA reports that 61% of those consumers responding have visited a restaurant’s website. If you offer online ordering and your NetWaiter site is prominently linked to your site, you can capture the customer’s order when they visit your site.  It’s all about convenience. 

If you offer it, they will use it – 52% of customers said they would use a smartphone or tablet for delivery or takeout if the restaurant offered that option. That’s over 50% of your customers, who would likely increase the frequency of visits to your restaurant, if they could order from their mobile device. 

More reasons for mobile – Another survey finds that restaurants are the most searched industry on a mobile device and that 75% of those searching will make their dining decision based on the restaurant’s mobile site producing the information they were seeking. NetWaiter will make sure the important parts of your site (i.e. your menu) can be easily viewed from a mobile device. The good news is that your mobile site instantly reflects any changes made to your regular site through your NetWaiter Management Console. 

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