Don’t Ignore Restaurant Search and Review Apps

Posted by Tim on May 16, 2014
Here are two numbers that will catch your attention – 200,000 and 250,000.

According to Yelp, during a recent business quarter, consumers called businesses through Yelp's mobile app 200,000 times a day and generated over 250,000 directions a day.  These numbers refer to all businesses, but as we all know, restaurants represent a sizeable chunk of Yelp’s listings.

These aren’t numbers to ignore.  There are a variety of mobile apps available and some of them can play a big role bringing in business.  Here are some tips on how to make the most of them:

Find out where customers are hearing about your restaurant – Yelp is the 800-pound gorilla of restaurant search/review, but there are others, both locally focused, as well as broader reaching apps.  Have your wait staff survey customers to identify your top three sources of referrals.  You should monitor your listings on those sites regularly.

Use what’s available to help you promote your restaurant – Each site is different, but many of them allow photos (which you should include), the opportunity to make special offers, and a place to add a business description.  According to Yelp, people stay on a business page two-and-a-half times longer when it has photos.

Don’t forget Online Ordering – Make mention of your NetWaiter online ordering capabilities as prominently as you can.  Include a link to your branded online ordering site so customers have easy access to order from your menu.  If a customer links to your NetWaiter site from their mobile device, they will automatically be routed to your mobile NetWaiter site.

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More Reasons for Mobile and Online Ordering

More Reasons for Mobile and Online Ordering

Posted by Tim on May 23, 2012

The National Restaurant Association has created an infographic to show what restaurateurs can expect about the increasing importance of online ordering, websites and electronic payment. 

What customers have to say:

  • 61% say they have visited a restaurant website.
  • 36% say they have placed an order online.
  • 46% would use a restaurant’s smartphone app if available.
  • 36% of customers have looked up nutrition information online.

What restaurateurs have to say:

  • 48% of restaurateurs say that smartphone apps will become more popular.
  • 82% of quick service restaurants say online and smartphone ordering will become more popular.

And abousocial media:

  • 9 of 10 restaurateurs say social media will become more important marketing tools.
  • Virtually all restaurateurs (95%) say they will be of Facebook in the next two years.
  • 78% say they will be on Twitter.

NetWaiter provides an easy-to-read mobile website to every customer, along with a QR code that takes users to the site. NetWaiter was also the first online provider to offer those who order takeout the opportunity, when purchasing online, to automatically post their purchase to their own personal Facebook page. This also creates an automatic link for Facebook friends to go directly to that restaurant and order online, too. Call NetWaiter today at 866-638-9248. We can have you up and operating on your own mobile site in less than a week. 

 

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