How a Restaurant Doubled Its Online Business in Two Months

Posted by Tim on January 20, 2015
Recent articles about a Florida-based restaurant chain focused on how they doubled their online ordering in their restaurant in two months, from 2 to 3 percent of their volume to more than 5 percent.  Some of what they did was just good sense.  Other things were a bit more innovative.

Here are three that worked well:

  • Revamped their website.  Their new website was easier to navigate and, more importantly, the button for online ordering was moved right up to the front where visitors could find it quickly.
  • Updated Directory Listings.  Each store did a painstaking search of all the directories they were listed in, correcting erroneous info and making updates.  Google algorithms like correct, consistent information. Click-through rates skyrocketed after that information was corrected.
  • Wooed Influential People.  Food bloggers and Yelp Elite members were invited for special events and private tastings.  This resulted in a lot of buzz on social media – Facebook, Twitter, Instagram, and blogs.  Some locations jumped as many as two stars in their Yelp rating.  A half-star increase in your Yelp rating can result in a 19% increase in business, according to a 2012 report by Economic Journal.  That’s worth the investment. 

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Important Words and Info in Your Online Menu

Important Words and Info in Your Online Menu

Posted by Tim on December 31, 2014
Restaurateurs have discovered something, and it applies equally to online ordering at restaurants as it does offline ordering.  More detailed descriptions of your menu items, especially when using some key words, helps increase sales, and at higher prices.

Here are a few tips on fleshing out your online menu, and keep in mind that the addition of some of these key words can also help your SEO rankings:

Mention preparation methods – Words such as grass-fed, house-made, in-house and artisanal are all associated with higher prices.  One study found that the average price of an order of French Fries goes up $1.68 when the words hand-cut are included in the description.

What’s the source of the food? – 86% of consumers in a global survey rank ingredient transparency high on the scale of importance.  This used to be a tactic of smaller chains and independent restaurants, but now you see larger chains boasting the origins of their beef and vegetables, or where they may get their catch-of-the-day.  “Locally grown … (fill in the blank)” or a specific region (Northwest, Chilean, etc.) can help boost orders, even at higher prices.

Dietary considerations – Vegetarians, vegans, and those on a gluten-free diet all have a challenge when ordering from restaurants.  Making note of these issues on your online menu will make you a favorite and help increase your sales among people that fit these profiles.  A simple icon attached to a menu item can identify if it’s vegan, gluten-free, etc. 

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