NetWaiter Adds New Features

Posted by Tim on June 19, 2014
NetWaiter recently released several new features for its restaurant online ordering service, aimed at giving customers more convenience and choices, building loyalty, and making your restaurant marketing efforts more refined and targeted.  Here’s a summary of the features:

Birthday Promo System – Configure a Birthday Promo for customers and NetWaiter will automatically trigger the promotion, emailing it to each customer before their birthday.  The promo can be valid for a pre-determined amount of time after a customer’s birthday.  The Birthday Promo System allows you to recognize your best customers with a ‘Happy Birthday’ wish and continue to build their loyalty.  The best thing about the system – your restaurant can “set it and forget it.”  NetWaiter manages the promotions and redemptions automatically.

Dine-In Option – Rather than offering only Takeout and Delivery options, you can now provide customers the option to place Dine-In orders.  This is ideal for the customer that wants to order in advance, but eat at your restaurant (and it saves you money on takeout packaging).

Delivery Driver Alerts – Send incoming delivery orders straight to your delivery driver/company.  If you want to notify a third-party delivery company of a new order, you can send them the order information, in full, including when the order will be ready at your restaurant and when the order is scheduled for delivery to your customer.

Enhanced Reporting Section – The new Menu Stats page is located in the Reports section of the NetWaiter Management Console.  The Menu Stats page allows you to sort through the most popular categories and items during a particular date range, using an assortment of variables, including: Pickup vs. Delivery vs. Dine-in, day of the week, and the time of day.

End-Of-Day Reports – The new End-Of-Day reporting feature allows managers to see an order summary and a list of all orders that were sent throughout the day.  The order summary includes information such as: Pickup vs. Delivery vs. Dine-in, mobile vs. non-mobile, and paid online vs. paid-in-person.

Add comment

© 2003-2026 NetWaiter, LLC. All Rights Reserved.
Disclaimer | Privacy Policy | Terms Of Service
Log in

Getting the Most out of Facebook Posts

Getting the Most out of Facebook Posts

Posted by Tim on May 1, 2013

This may be a big shock, but studies reveal that only 4% of Facebook fans return to your page after visiting and liking it.

LTOThis means if your messages don’t end up in a user’s newsfeed, they probably won’t be seen.  So, how do you get your Facebook posts to as many followers as possible?

Posts on a newsfeed are based on an algorithm called EdgeRank.  If you do things the algorithm likes, then your posts will get in front of more people.  Here's what the algorithm looks for:

Affinity:  The more posts a fan likes, comments on, and shares, the more likely they will see your future updates.

Weight:  Closely linked to affinity, this measures the action of each individual update.  The more action an update gets, the more likely it will be shown on more newsfeeds.

Decay:  If you are posting the same thing all the time, or you wait too long between posts, the algorithm starts to forget about you.

TIPS:  Try to post at least once a day, and pay attention to when you post and what kind of responses you receive.  Your followers may be more prone to responding at specific times.  Look for patterns of high response, make posts or ask questions that elicit answers, and try to be interactive.

Add comment

© 2003-2026 NetWaiter, LLC. All Rights Reserved.
Disclaimer | Privacy Policy | Terms Of Service
Log in

What’s Important for Your Mobile Site?

What’s Important for Your Mobile Site?

Posted by Tim on January 21, 2014

The statistics are stunning: 95% of smartphone users conduct restaurant searches, and 64% of those searches convert to purchases within one hour.  Knowing this, it’s important to understand that mobile websites come with their own specific set of challenges.  Here’s what to keep in mind:

Keep it quick. Think about your own experiences.  When you’re using your smartphone to look up information, you could be in your car, walking in or out of an appointment, or traveling.  Time is a premium.  Your mobile site should include the important things within one click (i.e. a link to your online menu and online ordering).  Quick access is important.

Highlight your menu.  Sixty percent of consumers say a menu is the most important factor in selecting a restaurant online.  Keep that menu updated, too.  No one likes bad information, especially when it’s directly from the source.

Keep your brand prominent.  Who you are is important.  Make sure your logo and colors are reflected on the first page and all other pages of your mobile site.

Choose the right mobile partner.  At NetWaiter, we quickly saw the potential of online ordering from smartphones.  That’s why every NetWaiter client gets a custom mobile website for online ordering, branded to their restaurant.  Furthermore, we make it easy to update your mobile menu and settings through the NetWaiter Management Console. 

Add comment

© 2003-2026 NetWaiter, LLC. All Rights Reserved.
Disclaimer | Privacy Policy | Terms Of Service
Log in