Snacking and Online Ordering

Posted by Tim on June 11, 2014
It’s not uncommon for some restaurants to get a surge of takeout orders in the afternoon.  While some may be late lunch or early dinner orders, they aren’t always full meals.  A lot of the time it’s a snack-type order.  A recent report reveals that about 50% of eating occasions are snack related.  Experts attribute this largely to busy lifestyles, but there are other contributing factors: 

  • 73% of snacking is physically driven – combatting hunger (44%), nutritional support (15%) and the need for a sudden burst of energy (12%), which explains the late afternoon aspect. 
  • 36% is emotionally driven – 23% of the people in this category use snacking as a time-marker in their day. There is also boredom alleviation (13%) and those who use snacking as a way to reward themselves (6%).
  • 28% of snacking is socially and culturally driven, including people who are bonding around food. 
  • Then there is something called ‘aimless snacking’ (27%), which is attributed to the constant availability of food and beverages. 

The numbers add to more than 100% because there is a good deal of overlap in consumer motivations for a snack. 

What does this mean for restaurant online ordering?  1) Make sure your appetizer and snack selections are listed on your online ordering menu, and 2) consider adding items that are both ideal for an afternoon snack and are a sure bet for takeout popularity. 

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What About Employee Tips for Online Orders?

What About Employee Tips for Online Orders?

Posted by Tim on July 24, 2013


It's a question restaurant owners often encounter from employees.  Here is what we have found at NetWaiter:


1.    Activate the tip field on your restaurant’s online ordering site so customers can leave tips when they enter their payment information.  This makes it simple for customers to leave a tip, and simultaneously benefits your employees.

2.    For online ordering, tipping is done in advance, so it’s important employees live up to (and exceed) the customer’s expectations after they tip.  Since one of the principal benefits of ordering online is customer convenience, it’s important to follow through with that expectation.  The extra TLC is remembered when the customer receives their order and it can impact tips on future orders.

3.    By and large, takeout customers make their decision for takeout/delivery BEFORE they choose the restaurant.  Using NetWaiter, your restaurant is better positioned to win the next question: What restaurant should we choose?  So, not only is online ordering good for business, it’s good for employee relations because it provides them an opportunity to earn tips from orders that might have been placed at a different restaurant.

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